Booking with us
In order to book on a course with us, the course must be paid in full at the time of booking and prior to the start date. We offer online card payments, Apple pay and Klarna payment services that can help you spread your payments over a longer period.
Terms & conditions
We require a minimum amount of people to attend a course in order for it to run effectively. Should you book a course and then decide that you cannot attend those dates or wish to cancel, we offer the following:
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More than 14 calendar days before the course start we can offer a full refund or full credit against that value for a future course date.
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Between 14 and 7days before the course start we can offer a 50% refund or full credit against that value for a future course date.
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Less than 7days notice we can offer a 25% refund or full credit against that value for a future course date.
Course requirements
It is your responsibility to ensure that you meet the course requirements prior to booking your desired course. These requirements can be based on those set by awarding organisations or, by us, as a responsible training organisation to ensure the health and safety of students.
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Reasonable adjustments are, where possible made to be inclusive of all learners needs. However there are some physical attributes in a number of the courses we deliver that could exclude individuals with reduced mobility, strength or have certain phobias.
Drugs & Alcohol
Quality Support Group operates a zero tolerance to drug and alcohol when participating in our training courses.
If it is suspected that you are under the influence of drugs or alcohol you will be asked to participate in a drug and alcohol saliva test to ensure your safety and that of other students and faculty.
If you decline to participate in the test, you will not be able to proceed with the training course and no refund will be given.
If you provide a positive test, a further test from a separate batch number can be offered. If this is declined or both tests are positive you will not be able to proceed with the course and no refund will be given.
Bullying, harassment or
inappropriate behaviour
Quality Support Group operates a zero tolerance approach to bullying, harassment, inappropriate, violent or threatening behaviour. Should you conduct yourself in this manner you will not be able to proceed with the training course and no refund will be given.